FITFLOW MOVEMENT – LEGAL POLICIES

Last Updated: 26th Nov 2025
Effective Date: 16th Nov 2025

FitFlow Movement Ltd (“FitFlow Movement,” “we,” “us,” or “our”) operates the website fitflowmovement.com and provides online membership services, digital products, wellness and lifestyle content, live coaching, and related services (the “Services”). By accessing or using this website and our Services, you agree to the Terms and Policies outlined below.

TABLE OF CONTENTS

  1. Terms of Use

  2. Privacy Policy (GDPR)

  3. Cookie Policy

  4. Health & Medical Disclaimer

  5. Company Information & Contact

1. TERMS OF USE

1.1 Agreement

By accessing, using, or purchasing any Service from FitFlow Movement, you agree to be legally bound by these Terms of Use. If you do not agree, do not use this website or purchase any products or Services.

1.2 Membership & Access

FitFlow Movement provides digital products, online membership access, nutrition and wellness content, and optional coaching programs. Access to paid areas requires an active subscription or purchase.

Subscriptions automatically renew unless cancelled prior to the renewal date through your account settings or by contacting support.

1.3 Payment & Billing

Payments are processed securely via Stripe. You agree to provide accurate billing information and authorize recurring charges for subscription-based products.

No Refund Policy

Due to the digital nature of our content and services, all payments are non-refundable, including partial use or failure to use the service. All sales are final.

1.4 User Responsibilities

You agree not to:

  • Share your login information or content

  • Misuse, copy, reproduce, or distribute membership content

  • Use the Services for illegal or unauthorized purposes

1.5 Intellectual Property

All written content, branding, images, videos, and downloadable materials are the intellectual property of FitFlow Movement Ltd and may not be reproduced or redistributed without written permission.

1.6 Not Medical Advice

The information provided through FitFlow Movement is for informational and educational purposes only. It is not intended as medical advice or diagnosis.

1.7 Limitation of Liability

To the fullest extent permitted by law, FitFlow Movement is not liable for any direct, indirect, incidental, or consequential damages that arise from the use of the Service.

1.8 Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be exclusively resolved in UK courts.

2. PRIVACY POLICY (GDPR COMPLIANT)

FitFlow Movement Ltd is the data controller responsible for your personal information.

2.1 Data We Collect

We may collect and process the following data:

Required for Membership:

  • Name

  • Email

  • Account credentials

  • Payment information (processed by Stripe)

Optional / Only for Coaching or Bootcamps:

  • Weight or body metrics

  • Dietary preferences

  • Lifestyle or health-related information
    (This data is considered “special category data” under GDPR and processed only with explicit consent.)

2.2 Purpose & Legal Basis for Processing

We process your personal data only when we have a lawful basis under UK GDPR. Your information is processed for the following purposes:

  • To provide membership access and fulfill your purchases. The legal basis for this is Contract.

  • To send emails, updates, and optional marketing communications. The legal basis is Consent.

  • To analyze and improve website and service performance. The legal basis is Legitimate Interest.

  • To process sensitive coaching or Bootcamp-related information you voluntarily provide. The legal basis is Explicit Consent.

  • To process payments and comply with financial and regulatory obligations. The legal basis is Contract and Legal Obligation.

2.3 Data Sharing & Processors

We use trusted third-party processors including:

  • Squarespace (website hosting)

  • Stripe (payment processing)

  • Google Workspace (email)

  • Google Analytics

  • Mailchimp (email automation)

  • WhatsApp Business

  • Weglot (translation)

These providers process data only on our behalf and do not have ownership rights.

2.4 Retention

We retain data only as long as necessary for the purpose it was collected and in accordance with UK GDPR requirements.

2.5 Your Rights (GDPR)

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Restrict processing

  • Request data export (portability)

To exercise your rights: cagla@fitflowmovement.com

2.6 International Transfers

We may transfer data outside the UK/EU only to providers offering GDPR compliant safeguarding (e.g., SCCs, adequacy decisions).

3. COOKIE POLICY

FitFlow Movement uses cookies and similar tracking technologies to:

  • Enable site functionality

  • Improve user experience

  • Analyze traffic

  • Enable marketing performance

Types of Cookies Used:

  • Necessary (always active)

  • Analytics (e.g. Google Analytics)

  • Preference

  • Marketing (e.g. Meta Pixel)

You may manage cookie preferences through your browser or through our cookie consent tool (if enabled).

4. HEALTH & MEDICAL DISCLAIMER

FitFlow Movement provides general education on nutrition, lifestyle, and wellness. It does not provide medical advice, medical diagnosis, or personalized medical treatment.

  • You should consult a doctor before making major changes to your diet, supplement use, or physical activity.

  • Weight loss results are highly individual and not guaranteed.

  • Coaching and content are intended for educational and informational purposes only.

By participating, you acknowledge that you are responsible for your own health decisions and release FitFlow Movement Ltd from liability.

5. COMPANY INFORMATION & CONTACT

FitFlow Movement Ltd
Company Number: 16836350
Registered Address:
UNIT 501 LEROY HOUSE
434-436 ESSEX ROAD
LONDON, ENGLAND N1 3FY

Email: cagla@fitflowmovement.com
Phone: +44 7427 822745

If you have questions, concerns, or legal requests, please contact us.

END OF POLICY

By continuing to use this website, you agree to the policies above.